Need To Make A Return?

Effective March 1, 2023

Hopefully, you love everything you have purchased, but if something does not work out, select the option that best suits your needs!

-Submitting A Return-

Submit a return request using this link to your account: https://shopify.com/29183934548/account. 

Step 1: Log in to your account. 

Step 2: Click on the order in which the item you want to return is included. 

Step 3: In the top right corner, click "Request Return."

-Return Eligibility Requirements-

**Damaged items must be reported within 2 days of receiving the item** Please email us at lane@shoptrendsetterboutique.com with photos for validity.

Damaged items, with valid proof, are eligible for a full refund to be given back to the customer’s credit card on file.

Returns are eligible for store credit only within 14 days of receiving the items. Returns after the two-week mark will be sent back at the buyer's expense.

Please double-check your shipping address! Once the items have shipped, you will be double charged for shipping if the address is wrong.

*Please follow care instructions on tag. Trendsetter Boutique is not responsible for clothing after it has been washed/worn. We recommend turning garment inside out and hand washing or using gentle cycle.*

If any of the items above are shipped back to us for a credit, we will not accept them and they will be sent back at the buyer's expense.

Shipping charges are non-refundable under all circumstances. 

Here at Trendsetter Boutique, we will work with you if you work with us! Also, please be mindful that all returned items are eligible for store credit only unless damaged.

CANCELLATIONS: 

We do accommodate cancellations. In the event of cancelling an order after it has been placed, a 15% restocking fee will be applied, and only store credit will be issued. We treat cancellations as returns, where the order will be refunded to a gift card. 

-Return Q&A's-

Return for an exchange:

• We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).

Return for a store credit:

• Must be postmarked within 14 days of the delivery date.
• Return shipping costs are the customer’s responsibility. If using a label provided, the customer agrees to have the cost of the shipping withheld from their refund.
• The shipping cost can vary from $5 up to $25 depending on the weight of the returning package.

There are two ways to send a return:

• Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-
• Submit a return request (through your account) and we will e-mail a return shipping label to you (see above for Customer Service Portal Instructions, U.S. customers only)!

When mailing a return:

• Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
• Please provide either the original receipt or include a piece of paper with your name and order number in the package.
• Send returns to the following address:

• Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!
• Returns that do not meet our eligibility requirements are subject to a 20% restocking fee (this restocking fee can vary from $3 up to $25 depending on the original purchase price of the item or items).

If an ineligible item(s) is returned to us:

• Returns that are postmarked after 14 days of delivery date in which the customer does not wish to have a 20% restocking fee withheld can be shipped back to the customer at their own expense.

Depending on the date the order was delivered, as well as other eligibility requirements, some items may not be eligible for return. Please review our entire return policy and contact us if you have any other concerns.

NOTE: At this time we are only able to issue one return shipping label per order. If you want to return other items after receiving a return shipping label from us, then the return would need to be shipped back to us using your own method of shipping.

If you are returning multiple items from one order, you can put all of those items in one package and use the one return label that we e-mail to you. 

You can print off the return shipping label and affix it to your package, then take it to your local USPS (post) office.

Labels cannot be used more than once. If a label is used more than once to return multiple items, we reserve the right to withhold additional funds from a return to cover the return shipping cost.

-Refunds- 

Damaged items, with valid proof, are eligible for a full refund to be given back to the customer’s credit card on file.

Returns are eligible for store credit only within 14 days of receiving the items. 

Caring for Boutique Clothing

Boutique clothing is known for its superior materials and craftsmanship, making it a valuable addition to any wardrobe. However, maintaining its quality requires proper care. This guide outlines essential steps to ensure your boutique garments remain in excellent condition over time.

1. Check the Care Label
Start by reviewing the care label on your clothing. It offers vital details about cleaning and maintenance, including washing and drying instructions, as well as any special care needs.

2. Wash Separately
To preserve boutique clothing, wash it separately from other garments. Many boutique pieces feature delicate fabrics or intricate designs that can be damaged by rougher materials or accessories. Separate washing also minimizes color bleeding and fading.

3. Opt for Hand-Washing or Delicate Cycles
Because boutique clothing often incorporates fragile materials like lace or chiffon, hand-washing or using a gentle machine cycle is ideal. Harsh washing methods or strong detergents can harm the fabric and dull its appearance.

4. Choose Mild Detergents
Use a detergent designed for delicate fabrics to protect your clothing’s integrity. Avoid harsh chemicals or fabric softeners, which can alter the garment's shape, color, or texture.

5. Lay Flat to Dry
Instead of using a dryer, lay boutique clothing flat to air dry. Hanging may stretch the fabric, while tumble drying can shrink or distort the garment.

6. Store with Care
Proper storage is key to preventing damage. Use hangers for some items or fold others neatly in drawers. Keep clothing out of direct sunlight to avoid fading or discoloration.

Final Thoughts
Caring for boutique clothing takes extra attention but helps extend its lifespan, preserving your investment. By following these simple steps, you can keep your favorite boutique pieces looking vibrant and fresh for years to come.