Boutique Policies: Returns & Refunds
Return Policy updated March 25, 2022
Access our return portal here.
**Damaged items must be reported within 2 days of receiving the item** Please email us at firstname.lastname@example.org with photos for validity.
Damaged items, with valid proof, are eligible for a full refund to be given back to the customer’s credit card on file.
Returns are eligible for store credit or exchange only within 14 days of receiving the items. Returns after the two-week mark will be sent back at the buyer's expense.
Please include the return card in the return with all applicable fields filled out. If you need a return card, please email us at shoptrendsetterboutique.com.
Please double check your shipping address! Once the items have shipped, you will be double charged for shipping if the address is wrong.
Trendsetter Boutique will NOT accept any of the items below for return:
-Items that have been worn, washed or altered.
-Items without their tags
-Items that smell of perfume, cigarette smoke, foul odor or dog odor.
-Items with dog hair, deodorant stains, or any other prominent stains.
-Bodysuits, bralettes, shoes, swimsuits, jewelry or camisoles.
-Items purchased with a discount of 25% or more or on sale.
*Please follow care instructions on tag. Trendsetter Boutique is not responsible for clothing after it has been washed/worn. We recommend turning garment inside out and hand washing or using gentle cycle.*
If any of the items above are shipped back to us for a credit, we will not accept them and send them back at the buyer's expense.
Shipping charges are non-refundable under all circumstances.
Here at Trendsetter Boutique, we will work with you if you work with us! Also, please be mindful that all returned items are eligible for store credit only unless damaged.
We cannot accommodate cancellations. PLEASE, PLEASE double check your order before checking out.
The customer service portal has been designed for domestic (U.S.) orders and returns.
Type in the e-mail address attached to the order you want to return, and the order number.
Select the items you would like to return.
Depending on the date the order was delivered, as well as other eligibility requirements, some items may not be eligible for return. Please review our entire return policy and contact us if you have any other concerns.
If you choose store credit, we will e-mail you a return shipping label within business hours and it's FREE!
NOTE: At this time we are only able to issue one return shipping label per order. If you are wanting to return multiple items from one order, we recommend the return requests be submitted together. If you are wanting to return other items after receiving a return shipping label from us, then the return would need to be shipped back to us using your own method of shipping.
Currently, returns from multiple orders cannot be combined into one return package.
If you are returning multiple items from one order, you can put all of those items in one package and use the one return label that we e-mail to you. The only time you should put items from the same order in different packages is if you decide to return something from that order after we have already issued you a return label for previous return requests.
You can print off the return shipping label and affix it on your package, then take it to your local USPS (post) office.
Labels cannot be used more than once. If a label is used more than once to return multiple items, we reserve the right to withhold additional funds from a return to cover the return shipping cost.