TRENDSETTER BOUTIQUE

SHIPPING INFORMATION AND FAQ

HOW LONG UNTIL MY ORDER SHIPS?

We process orders on a first come, first serve basis.  Processing time depends on what you order, if the item is in stock or a custom item and our workload at the time you order.  If you are working on a certain time schedule, you may want to contact our business email and inquire as to how long processing is taking.  It is best to email the office at lane@shoptrendsetterboutique.com. 

HOW LONG UNTIL I RECEIVE MY PACKAGE?

Most orders are shipped within two business days but it depends somewhat on which day of the week you order, what you are ordering and our order back log.  We process orders in the order they are received.  If there are many customers ahead of you it may take a couple of days to get to your order, occasionally it make take 4-5 days when weekends and holidays are in the mix.   We ship five to six days a week but if for instance you order late on a Thursday, your order may not process until the following Monday, again depending on how many orders are ahead of you. Custom orders that have to be painted, sewn, created or designed may take a week to ten days to complete before shipping. Contact us by email and we can give you an idea of our work load. 

FREE SHIPPING - Trendsetter Boutique offers free shipping on orders of $100 or more.  Orders with free shipping will go out using First Class mail or on occasion, FedEx or UPS.

NEED FASTER SHIPPING.....

Priority Mail - this service is offered though the post office.  It is a 2-3 day service from the time it leaves us, although the post office does not guarantee that time frame.  It does come with a tracking number.

WILL I RECEIVE A TRACKING NUMBER?

Yes, our shipping department emails each customer when their package leaves us.  It is very important to make sure you type in the correct email address on your order so that our shipping notice and tracking information reaches you.

WHAT IF MY PACKAGE IS LOST?

Unfortunately this happens.  Not very often but it happens.

First, let's break down shipping.  We collect shipping on your behalf.  That money goes to the shipping company, not in our pocket.  Once a package is handed over to the post office, UPS or Fedex, it becomes a contract between you and the shipping company.  We just act on your behalf.  

With that said, we are here to assist in any way possible from any forms we need to complete or people we need to contact.  There's multiple types of lost packages though.  There's the type that the shipper actually acknowledges they lost and the claim is fairly simple.  Then there's the type where the shipper scanned the package as delivered yet the customer says they didn't get the package.  For that type, please read on.

If the U.S. Postal Service reports that they have delivered your package but you have not received it, you need to contact your local post office with your tracking number.  Many times your postal carrier has put the package by a door you don't normally use or possibly at a neighbors house.  Occasionally they may also hold the package at your local post office for you to pick up.  They now have GPS locators on packages so they can see where the package was left.  This is not information we have access to....you will need to speak to them personally.  Additionally if you still have not received the package after contacting your post office, you may file a claim with the U. S. Post Office for reimbursement direct to you.  The claim form is accessed here:  http://www.usps.com/forms/_pdf/ps1000.pdf.  Simply fill out the claim form and attach a copy of your orginal receipt from Giddy Up Glamour.  After the post office reimburses you, you can then re-order if you wish.

I CHOSE BOUTIQUE PICKUP.....HOW LONG UNTIL MY ORDER IS READY?

Once the order is placed we put it in line for processing along with all the other online orders, again could be 2-3 days.  Once processed we place the package at our pickup location. Check your email for a pick-up notification.

DO YOU SHIP OUTSIDE THE UNITED STATES?

Not at the moment.

DO YOU SHIP TO APO/FPO addresses?

Yes, gladly and we use the USPS Priority Mail. 

HOW IS MY PACKAGE BEING SHIPPED?

We prefer to use the good ‘ole post office on 99.9% of our orders but occasionally we use FedEx on over-sized packages or extremely heavy packages. Please be sure to let us know if you have a different address for FedEx.

DOMESTIC SHIPPING:  The post office has flat rate Priority Mail boxes that start at $8.95 that most single item orders will fit into very easily which includes delivery confirmation. Adding additional items usually only adds $1 or so per item. Several apparel items stacked together in a padded envelope can ship for $10-$12. This just gives you an idea of how we charge out shipping. We spend a great deal of time to make sure we get your package shipped the quickest possible way for the least amount of money.  We use and pay for delivery confirmation on every package that leaves here.  Delivery confirmation is NOT insurance.  Insurance will cover your package if it arrives damaged or the post office loses the package.  Once the package leaves here and is scanned by the post office, we no longer assume any responsibility.  At that point it becomes the responsibility of the post office.  The Delivery Confirmation method is very effective however over the years there have been a couple of packages that the post office has misplaced or have arrived looking as though they were ru over by a truck.  Insurance is offered on the check out page. 

A recap of shipping options:

 Priority Mail:  Standard post office shipping, usually 2-3 working days from the time we process your order.  Please remember it can take up to 4 business days to get to your order, then the Priority Mail is the actual shipping time.  We email every customer when their package leaves the warehouse.

Express Mail:  A guaranteed 2 day receipt through the US Postal Service; Customers that choose Express Mail move to the front of the line for immediate processing.  We must receive these orders by noon to get them out in the very same day.  If you order items that must be made, the package will not ship the same day.

Delivery Confirmation:  Trendsetter Boutique pays for and includes Delivery Confirmation on every package that leaves here.  It is very effective in keeping the post office accountable for your package. We email you when your package leaves with the Delivery Confirmation number and then you can watch the progress on the usps.com website.  This is not insurance!  This just ensures that there is a scannable label on your package to track it.  It does not insure that the post office gets it to you in perfect condition.  

Insurance:  You have the option to add on insurance based on the value of your package.  Most of the time (99.9%) the delivery confirmation that we buy for each package is sufficient however please understand that once the package leaves our hands and the post office takes possession, we no longer assume any liability for your package.  It then is between you and the post office.  If your package arrives crushed, opened, wet or is stolen from your box but you have not purchased insurance, you most likely will have no recourse for replacement from the post office.  This is not intended to scare you into buying insurance but to educate you on the difference between Delivery Confirmation versus Insurance.  Again, most every package arrives safely with the Delivery Confirmation we provide for you.

RETURN PACKAGES:

Trendsetter Boutique

PO Box 187

Edison, GA  39846

NOTE:  Please insure and use tracking on your return packages to keep the post office accountable.  You are responsible for the items until it reaches us. If they loose it in transit back to us we assume no responsibility for the lost package.